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Delivery & Returns

Mainland UK

 

Standard Delivery is £4.95

Special Delivery is £9.95

Furniture Delivery is £25.00

 

Or, avoid delivery charges and arrange to collect from our little shop in Rye, East Sussex or even our home/office in Hastings! Please select the collect option during checkout and email us on info@greenandpresent.co.uk to arrange a convenient time.

 

 

Standard Delivery

 

We aim to dispatch all orders within 2 working days.  Delivery will be made via Royal Mail or tracked courier service where necessary. Please allow up to 7 days for your package to arrive.  Unfortunately we cannot specify at what time a parcel will be delivered on a given day as this will be in the hands of the Royal Mail or our chosen courier.

 

Special Delivery

 

If your order is urgent Special Delivery is available on most items.  We will dispatch your order same day on a next day service if received by 12 pm. We cannot guarantee that your order can be gift wrapped due to the additional time required.  If received after 12pm, orders will be sent the next morning on a 24 hour service.   This rate is also applied to some large/heavy items and one or two of our products that are made to order, but these will not be on a next day service.

 

Furniture Delivery

 

If you have purchased furniture or oversize items, this rate will be added in your basket.  Any standard delivery items ordered at the same time will be dispatched free of charge.  Deliveries will be made via a specialist courier service.

 

Please note we currently only deliver within the United Kingdom.

 

GENERAL DELIVERY TERMS

 

If you place an order for a number of items we will usually hold dispatch until the entire selection is in stock.  If this is likely to delay delivery unreasonably we will contact you to discuss how you would like us to proceed. 

 

We understand that you may be out during the day and therefore you may specify a different delivery address.  Occasionally, we may contact you if this is the case to ensure your card is not being used fraudulently.

 

Orders received on a Friday will be dispatched on the next working day - Monday.  Please contact us before purchasing if you require Saturday delivery as this is not always available.

 

We try to be as flexible to your needs as possible.  If you have special requirements please let us know, we can quickly take supplementary payments over the phone to cover any emergency deliveries.

 

 

PACKAGING

 

We have gone to great lengths to source recycled & environmentally friendly packaging.  All the packaging we buy is recyclable and much of it recycled.  Where possible we reuse packaging materials that we receive, even naughty bubble wrap, and hope you will too.

 

 

RETURNS

We will exchange or refund any item you are not happy with as long as the goods & packaging are returned in original condition within 14 days of receipt. 

If an item is damaged, or not as ordered, please inform us within 48 hours of delivery to arrange a replacement or refund.

To return an item please use the returns label provided and ask for proof of postage from your post office (this is free of charge).  Delivery charge and return postage will only be refunded if the item is agreed faulty.

Refunds will be made to the card with which you made the purchase upon receipt of returned goods.

 

Please address all returns to:

 

Green & Present

Alpheus House

46-48 Castle Hill Road

Hastings

East Sussex

TN34 3RH